By using www.immani-carparts.com, the Seller considers that the user is familiar with the General Terms and Conditions of Purchase and accepts them. The seller removes any responsibility for disputed issues that could possibly arise due to the fact that the www.immani-carparts.com User has not read the Terms of Purchase.

DELIVERY DEADLINES

After the payment has been made, we hand over the ordered goods that we have in stock for delivery within 24 hours, and at the latest within 3 working days. Goods that we do not have in stock need to wait 5-15 working days. The order date is considered when the paid funds arrive on our transaction account. If for some reason we are unable to deliver the ordered goods, you will be informed as soon as possible and we may offer you the same goods from another manufacturer or similar goods from another manufacturer with the same characteristics, which you may or may not accept. In case of not being able to deliver the product and not accepting the replacement product, we will refund your money. The money is returned interest-free and in the manner in which it was paid within 5 working days at the latest from the receipt of your request. Likewise, if the buyer does not pick up the goods within 5 days of the due date notification, it is concluded that the buyer has abandoned the purchase and the same goods are offered for further sale without refund of the advance payment. It is not possible to cancel the order of a product that we order exclusively according to your specifications and wishes if the delivery or production process has already started and is in progress.

SENDING GOODS

All goods can be sent to any part of Croatia and Europe. Delivery is made to the entrance to the residential building of the desired address, or to the doorstep if it is a portable package; if it is a residential building, the delivery person is not obliged to carry the goods to the floor where the customer is located, but to the entrance of the building.

TERMS OF DELIVERY COLLECTION

Each shipment is certified and signed by the recipient upon receipt of the shipment. Pursuant to the provisions of the Obligatory Relations Act, upon verification of the delivery list by the recipient, it is considered that the shipment was delivered in an undamaged condition and after that the carrier is released from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the pick-up list, whereby the later signed delivery list with the reference number will be proof of the delivery.

REVIEW DURING DOWNLOAD

When taking over the delivered Product, the Customer is obliged to inspect the delivered product, that is:

• check whether there are any visible external damages on the shipment and/or on the products themselves that are inside the shipment and report them immediately to the delivery worker, and refuse to take over delivered products with visible damages.
• it is mandatory to open the shipment in front of the delivery person and compare the delivered products with the delivery note, and if something is missing or products that were not ordered have been delivered, immediately report them to the delivery person.

If the product has a hidden defect (a defect that could not be detected during a normal inspection when picking up the item) that the customer discovers after opening the product – the customer has the right to unilateral termination of the contract and refund, replacement of the product, removal of the defect or price reduction.

WRONGLY DELIVERED PRODUCT

In cases where a product different from the one he bought was delivered to the customer, he has the right to deliver the ordered product, and if this is not possible, the customer has the right to a refund in the amount of the product price paid, the delivery price and compensation for the cost of returning the product, and is obliged to return wrongly delivered product.

RECEIPT OF SHIPMENT

During delivery, along with the purchased product, the Customer receives all documents that accompany the product, a confirmation of receipt of the shipment, which he is obliged to sign, if there is no reason for a complaint. By signing the confirmation of receipt of the shipment, the Buyer confirms that he inspected the product when taking it over and that the product was taken over without visible external damage, that it corresponds quantitatively and qualitatively to the products on the invoice, and that all documents were delivered with the products in accordance with legal regulations.

If, during the inspection of the delivered products, the Buyer found a reason for a complaint in the manner described above, the goods should be immediately complained to the delivery person, because the Seller will not accept complaints reported after the delivery of the delivered products.

REFUSAL OF DOWNLOAD

If the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand compensation for the costs of manipulation, transport and other possible costs.

TRACKING OF THE SHIPMENT

The delivery service through an electronic service enables the tracking of the shipment. The shipment tracking service allows the sender and receiver to receive relevant information at any time about where the shipment is and what is happening with it.